FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
License and Copyright infringements
By purchasing and downloading our files, you acknowledge and agree to the terms outlined in our License and Terms & Conditions.
ABT Sounds License Agreement
For more -> License Agreement
1. AGREEMENT OVERVIEW
This License Agreement (the “Agreement”) is a legal agreement between you (the “Licensee”) and ABT Sounds (the “Licensor”), governing your use of digital products (“Products”) including but not limited to samples, presets, project files, and any associated content. By downloading, installing, or using any ABT Sounds product, you agree to be bound by the terms and conditions outlined in this Agreement.
2. DEFINITIONS
- Sample: A single sound, one-shot, or loop (e.g. percussion, instrument, FX) intended for use in music production.
- Preset: A pre-configured sound setting for virtual synthesizers (e.g. Serum, Diva, Sylenth1).
- Project File / Template: A full or partial music project created using DAWs such as Ableton Live, FL Studio, or Logic Pro, provided for educational purposes.
- Construction Kit / Song Kit: A curated set of musical elements (e.g. stems, MIDI, loops, and samples) that work together as a cohesive track idea or arrangement. These kits are designed to help producers start or enhance a track quickly, often organized by sections like intro, drop, or breakdown.
3. COPYRIGHT & OWNERSHIP
All copyrights to the Products remain the exclusive property of ABT Sounds. No ownership is transferred to the Licensee under this Agreement. ABT Sounds reserves the right to restrict or terminate the Licensee’s rights in case of violation.
4. USAGE RIGHTS
✅ You MAY:
- Use samples and presets royalty-free in your own original music productions, for both commercial and non-commercial purposes (e.g. releases, live performances, DJ sets, videos, film, games).
- Use project files to study, learn, and reverse-engineer production techniques.
- Use elements from project files (e.g. samples, presets, FX chains) in your own music, as long as the core melodies, chord progressions, and arrangements are significantly altered.
❌ You MAY NOT:
- Use any included content (samples, presets, project files) to create or distribute your own sample packs, sound libraries, preset banks, or similar products.
- Resell, sublicense, or share any of the content — even for free — on any platform or with third parties.
- Use project files "as-is" or with only minor changes and release them under your name or artist alias on record labels, DSPs, or any commercial outlet.
- Register or attempt to register the copyright of any included content (samples, loops, MIDI, project data, etc.).
❗ Violations of these terms may result in legal action under applicable international copyright laws.
5. EDUCATIONAL PROJECT FILES
Project files are licensed strictly for educational purposes. Redistribution or commercial exploitation of the project templates (including MIDI files, arrangements, and structure) is prohibited. Use them as a learning tool or creative foundation, but not as a finished product to release as your own.
6. NON-TRANSFERABLE LICENSE
This license is granted to the original purchaser only. It is a single-user license and may not be transferred, resold, or shared. Each individual user must obtain their own license.
7. LIABILITY DISCLAIMER
ABT Sounds is not liable for any damages (direct or indirect) caused by the use of its Products. This includes — but is not limited to — issues with hardware, software, or hearing damage due to excessive sound levels. Licensee acknowledges that prolonged exposure to loud music via headphones or speakers can cause hearing loss.
8. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts of the City of São Paulo, State of São Paulo, Brazil.
9. ENTIRE AGREEMENT
This Agreement constitutes the complete and exclusive understanding between ABT Sounds and the Licensee. It supersedes all prior agreements, communications, and representations.
QUESTIONS OR VIOLATIONS
If you have any questions about this license, or if you believe someone is violating these terms, please contact: support@abtsounds.com
ABT Sounds - https://abtsounds.com/
© 2025 ABT Sounds LTDA T/A ABT Sounds. All Rights Reserved.
Regarding License Key
Each of our products is accompanied by an exclusive - and non-transferable - license key, which ensures the license for the use of your purchased product. If you need additional license documentation, please refer to our License Page.
Regarding copyright Infringement
Our products are exclusively available for purchase through our official store. We do not distribute our products through third-party websites. Reselling or sharing our products is strictly prohibited and may result in legal consequences.
Product tags and official resellers
ABT Sounds products are commercialized and distributed only by our own store and authorized stores.
Authorized Stores to sell our licenses and products.
ABT Sounds products and license are sold exclusively through our official store and a selected number of authorized stores that are licensed to sell ABT Sounds products and licenses, such as Studio Tronnic.
Any other website or platform offering our products is not authorized.
What "ABT Sounds Exclusive Product" Means?
“ABT Sounds Exclusive Product” means this item is available only through our official webstore. All licenses and downloads for this product are exclusively authorized via abtsounds.com
New Login System
As of July 2025, we've updated our login system to a new, password-free method. Instead of using passwords, users now log in using secure email confirmation codes.
Did I lose all my previous purchases?
No, not at all.All of your past purchases will be automatically synced to your account. This is just a faster and security way to keep our customers logged in.
I can't log in, what should I do?
- First, make sure the email you entered is correct and matches the one associated with your account.
- Wait a few moments for the 6-digit login verification code to arrive in your inbox.
- Don’t forget to check your spam or promotions folder, as the email may have been filtered there.
If you're still unable to log in, please contact us at support@abtsounds.com with your full name, registered email address, and last order number, and we'll be happy to assist you.
How can I login?
Your email was registered in our system when you created an account on our website.
We've now moved to a password-free login system.
To access your account, simply enter your registered email address on the login page. You'll then receive a 6-digit verification code by email to complete the login process.
New Download System
In July 2025, we updated our download system and server infrastructure to offer a faster, more reliable, and user-friendly download experience.
I haven't received my download link, what should I do?
If you haven’t received or downloaded your content yet, please follow these steps:
- Check your spam or promotions folder in your email inbox — the download link may have been filtered.
- Alternatively, you can access your files directly by logging into your account on our website:
- Go to our website https://abtsounds.com
- Login into your account
- Click on "Downloads"
- Click on "Access Content" below to the product you want to download
If you're still having trouble, please contact us at support@abtsounds.com with your full name, registered email, and order number, and we’ll be happy to assist you.
How can I download my previous orders?
If the download link sent to your email is no longer working, please log in to your account on our website.
Once logged in, go to "Downloads" and click "Access Content" next to your order.
Important: Download links are active for 30 days from the purchase date.
If you don’t see your downloads or still have trouble accessing them, feel free to contact us at support@abtsounds.com and we’ll help you out.
How long until I receive my download link?"
In most cases, your download link will be available immediately after your purchase is confirmed and it will be linked to your account.
However, it may take a few minutes to arrive in your registered email inbox. This slight delay can occur because Shopify’s fraud prevention system is verifying the payment before releasing the download.
Downloads & Zip Files
Below are some frequently asked questions about downloads and ZIP files.
Can't unzip your files? Here's what to do:
(Believe us, these simple recommendations work 99.9% of the time!)
We regularly check our files to ensure they are not damaged or corrupted.
We have prepared a quick tutorial to help you unzipping your files!
I downloaded and unzipped the files, but it seems like a few files are missing. What should I do?
If you encounter this issue, please follow these steps:
- Ensure you have enough space on your disk.
- Delete the downloaded ZIP files.
- Re-download the files using the link we sent to your email.
- Unzip the files again.
If the error persists, please check our tutorial above, "Can't unzip your files? Here's what to do" or contact our support team at support@abtsounds.com
When I get my download link?
In most cases, the download link will be available immediately after your purchase confirmation. However, it may take a few minutes for the download link to be sent to your registered email. This delay can occur because Shopify’s fraud detector assesses the risk of the payment.
I didn’t receive my download link, what should I do?
When you purchase from our store, you will receive the download link immediately after payment confirmation. You will also receive a download link in the email used for the purchase. If you do not receive the download link in your email, please check your spam and promotions folder.
Occasionally, there may be an issue with PayPal, requiring us to handle your order manually. In such cases, there might be a delay in sending your download link. In this case, We process all orders manually from 11:00 AM to 04:00 AM (CET).
If you cannot solve this problem, please contact our team at support@abtsounds.com
My download links are expired, what should I do?
Download links are active for 30 days from the purchase date.
For any questions regarding expired or lost download links, please contact our support team at support@abtsounds.com
Products & Plugins
Below are some of are common questions about our products and plugins.
About ABT Sounds Products size.
We promote the size of our products when unzipped. We zip all our products to make your download faster. On every product page, you’ll find the size of the product both zipped and unzipped.
There are missed files in my template, what should I do?
Before proceeding, ensure you've downloaded all files completely and correctly unzipped them. Next, try rescanning the samples folder. If you encounter any further issues, please don't hesitate to contact our team at support@abtsounds.com for assistance.
How can I install my purchased serum presets?
1. Open Serum and click on “Menu”;
2. Click on “Show Serum Presets Folder”;
3. Click on “Presets”;
4. Drag and Drop the folder containing your purchased serum presets into the “Presets” folder.
5. Open Serum, Click on “Menu”, and click on “Rescan Folders On the Disk”.
Which Serum version do I need?
The compatibility requirements for our packs may vary depending on the product. For detailed information about which version you should use, please check the 'Requirements' section on the product page.
There’s an error when I try to use ABT Sounds Presets, what should I do?
1. Make sure to use the latest Xfer serum version;
2. Ensure that you have installed all presets in the correct folder.
License & Copyright.
Below are some common questions about License & Copyright terms.
Are ABT Sounds Packs royalty-free?
ABT Sounds preset packs, sound banks, and sample packs are 100% royalty-free, allowing you to use them for commercial work and releases. However, rendering project files (or templates) and releasing the exact songs as your own original content is strictly prohibited.
You are welcome to use the samples, presets, loops, melody parts, etc., included in the project files for your productions.
Redistribution of the sound banks and packages is also strictly prohibited.
If you have any questions or need further clarification on this license, copyrights, or royalties, please email us at support@abtsounds.com
For more details visit: License Page
Where can I get the certified license for my samples?
You can generate your certified license by completing the License Form.
Our team processes each license manually, which may take up to 48 hours. We’ll notify you once your license is ready.
Why would I need a certified license?
A certified license serves as legal proof that you have the right to use specific samples or sounds in your music. It helps protect you against potential copyright claims or content recognition flags. You may also need a license to show labels or distributors that you have the rights to use certain samples. Having this license ensures you can confidently release your music without legal complications and quickly resolve any disputes that may arise.
Will a certified license prevent my music from being flagged by content recognition systems?
While we can’t guarantee that your tracks won’t be flagged, this certified license provides all the proof you need to legally use the sample. It will help you dispute any claims and get your music released as smoothly and quickly as possible.
What can I do, and what can I not do?
You may not:
- Release the project files as they are (on a record label or similar) under your name.
- Directly or indirectly license, sub-license, sell, resell, or redistribute the project files, even for free.
- Register the copyrights of the project files under yourself or a company.
Failure to comply with this restriction may result in legal consequences.
You may use the project files to:
- Learn music production techniques, as the templates are designed for educational purposes.
- Reverse-engineer the music production process and use it as a foundation for your own productions.
- Use the sounds, presets, and samples in your own productions.
- Incorporate parts of the project files in your own tracks.
- Use parts of the files for non-profit videos.
- Use the files in live or radio DJ sets.
- Incorporate sound elements from the templates/project files into your own tracks/compositions, provided you significantly alter the melodies and chord progressions (
Payment and Security.
Below are some common questions about Payment and Security.
Payment Issues:
We’re sorry to hear you’re having trouble completing your purchase! Here are some common issues and solutions that may help:
- American Express Cards:
Unfortunately, we cannot accept American Express cards. Please try using Visa, Mastercard, or PayPal instead.
- Apple Pay and Google Pay:
Sometimes payments through these platforms fail. If this happens, try adding your card directly at checkout or use a different card.
- Incorrect ZIP Code:
Our fraud detection system may block payments if the ZIP code doesn’t match the card’s registered address. Ensure you’re entering the correct ZIP code.
- For Brazilian or Latin American Customers:
Payments in USD may occasionally fail. Please use the payment method labeled “Local cards, bank transfers, and cash payments” available below PayPal on the checkout page.
- VPN Usage:
Payments may be blocked if a VPN is detected. Please disable your VPN and try again.
Can't complete your payment? Here's what to do:
Verify Information: Ensure all your information is correctly entered in the appropriate fields. If you are traveling, using your primary address in a different country can trigger our fraud system, resulting in a canceled payment. Double-check that your address matches your current location. We use trusted third-party apps like Stripe and PayPal for payments. We do not have access to your payment details, these platforms verify all information to prevent fraud.
For Brazilian Customers: If you are in Brazil please use our third payment method - Local Cards, Bank Transfers, and Cash Payments"
If you still encounter issues, please reach out to our support team at support@abtsounds.com
How secure is ABT Sounds?
All orders are encrypted and processed by trustworthy third-party payment processors, such as Stripe Payment and PayPal.
For payment method issues:
1. In our store, we accept Apple Pay, Google Pay, Stripe (International Credit/Debit Card), and PayPal. If your card is not accepted by one of these methods, please try another of our available payment methods.
2. Make sure that you have filled in your name correctly, and also ensure that the credit/debit card holder's name matches the name added in the 'name' section.
3. Please ensure that you have entered the correct postal code.
4. Please ensure that your card account has sufficient funds.
If you are still struggling to make the payment, please contact our support team at support@abtsounds.com.
Invoices & Other Questions.
Below are some common questions about Invoices and a few other questions.
I need a invoice, what should I do?
For invoice requests, please visit our Invoice Page. Our financial team may take 48–72 hours to generate your invoice. Thank you for your patience!
How long does it usually take for you to respond?
We'll respond to you as quickly as possible.
Our support team operates from 11:00 AM to 04:00 AM (CET) / 06:00 AM to 11:00 PM (GMT-4).
My coupon is not working, what should I do?
1. Some of our coupons have expiration dates, so please ensure that your coupon is still valid;
2. Certain coupons are not allowed to be redeemed on certain products;
3. Some coupons cannot be combined with other discounts;
4. Certain coupons are only valid for first-time buyers.